Instantly refund policy (2026)
What Instantly's own terms say about refunds and cancellation, and how it compares with 7 other tools.
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Short answer: Instantly: No refunds. All fees non-refundable incl. prorated, credits, add-ons. Cancel in-app only; takes effect end of billing period. CRM/Inbox Placement add-ons end immediately with prorated account credit. Trial/window: None. If you want a refund window instead, Smartlead (7 days (new), 3 days (renewal)), Saleshandy (10 days (new), 5 days (renewal)), Woodpecker (3 days if unused (new), 3 days (renewal)) publish one. Last updated .
The policy
No refunds. All fees non-refundable incl. prorated, credits, add-ons. Cancel in-app only; takes effect end of billing period. CRM/Inbox Placement add-ons end immediately with prorated account credit.
Quoted from Instantly's terms, checked 2026-10-16.
Annual billing
Growth (Outreach): $37.6/mo billed annually vs $47 monthly, saving $113 a year (20%); Hypergrowth (Outreach): $77.6/mo billed annually vs $97 monthly, saving $233 a year (20%); Light Speed (Outreach): $286.3/mo billed annually vs $358 monthly, saving $860 a year (20%).
Compared with other tools
| Tool | Window / trial | Policy | Source |
|---|---|---|---|
| Instantly | None | No refunds. All fees non-refundable incl. prorated, credits, add-ons. Cancel in-app only; takes effect end of billing period. CRM/Inbox Placement add-ons end immediately with prorated account credit. | terms |
| Smartlead | 7 days (new), 3 days (renewal) | 7-day full refund for new subscriptions; renewal refund within 3 days if unused + valid reason; add-ons non-refundable. Note: T&Cs separately say fees are non-refundable 'except where expressly stated'. | terms |
| Apollo | Free plan + trial | Cancel anytime; cancellation effective end of plan term. Downgrades immediate, no refunds for unused time. Annual can't be downgraded mid-cycle. | terms |
| Clay | 14-day trial | Fees non-refundable except as set out in the Agreement; auto-renews; cancel by email or in-app. Downtime >6h earns 5% service credits (no cash). | terms |
| Lemlist | 14-day trial | Terminate anytime; no refund of unused month/year already begun, not even prorated. | terms |
| Reply.io | 14-day trial | Fees are billed in advance and non-refundable except where required by law or stated in the order form. Non-use, low use or forgetting to cancel a renewal are not grounds for a refund. Pro-rated refund of prepaid unused fees only if Reply.io removes a material feature without an equivalent. | terms |
| Saleshandy | 10 days (new), 5 days (renewal) | 10-day refund for new purchases (pro-rata if used; transaction fees non-refundable); renewal refund within 5 days if unused; Lead Finder, inbox tests, verification, mailbox infra non-refundable. Pause 1-6 months allowed. | terms |
| Woodpecker | 3 days if unused (new), 3 days (renewal) | Refund possible if you request it within 3 days after a payment and the account was not used (no prospects processed, no messages sent); only the most recent payment is refundable. No refunds for personal preference or dissatisfaction. Subscriptions auto-renew; cancel in the app's Billing section. Free trial: 14 days or 100 cold emails. | terms |
Amber = unverified. Full wording on the refund policies page.
Frequently asked questions
Does Instantly offer refunds?
Instantly: No refunds. All fees non-refundable incl. prorated, credits, add-ons. Cancel in-app only; takes effect end of billing period. CRM/Inbox Placement add-ons end immediately with prorated account credit. Trial/window: None.
What is Instantly's refund window?
No refunds, per https://instantly.ai/terms (checked 2026-10-16).
Should I pay for Instantly annually?
Annual billing saves money (Growth (Outreach): $37.6/mo billed annually vs $47 monthly, saving $113 a year (20%); Hypergrowth (Outreach): $77.6/mo billed annually vs $97 monthly, saving $233 a year (20%); Light Speed (Outreach): $286.3/mo billed annually vs $358 monthly, saving $860 a year (20%)). Annual fees fall under the same policy above, so read it before you prepay a year.
Which cold email tools offer refunds?
Smartlead (7 days (new), 3 days (renewal)), Saleshandy (10 days (new), 5 days (renewal)), Woodpecker (3 days if unused (new), 3 days (renewal)) publish refund windows; the rest offer a trial or no refunds. Full list on the refund policies page.
Price changes, before your renewal.
One email a month when Instantly, Smartlead, Apollo, Clay, Lemlist, Reply.io, Saleshandy or Woodpecker change pricing or policies.
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